Barista & Customer Experience Specialist - MAHOGANY Design Studio

Join MAHOGANY Design Studio as a Barista & Customer Experience Specialist and become part of a dynamic team that blends creativity with exceptional service. Located in the vibrant heart of North Jakarta, this role offers more than just a job—it’s an opportunity to be at the center of a thriving community. As a Barista, you’ll craft and serve the perfect cup of coffee, using your expertise with espresso machines and a keen eye for detail. But this role is about more than just coffee—it’s about creating memorable customer experiences. You’ll engage with guests, understand their preferences, and ensure every interaction leaves a positive impression. Whether it’s a quick coffee break or a relaxed meeting space, you’ll make sure our customers feel valued and well taken care of.

MAHOGANY Design Studio is more than a workspace; it’s a hub for innovation and collaboration. Our studio is known for its unique blend of art, design, and community. By joining us, you’ll be part of a team that values both creativity and service excellence. With a prime location in North Jakarta, you’ll be surrounded by a diverse and energetic atmosphere, perfect for someone who thrives in a dynamic environment.

In this role, you’ll spend your days behind the counter, preparing and serving a variety of coffee drinks, from classic espressos to specialty lattes. You’ll also manage our point-of-sale system, ensuring smooth transactions and efficient operations. But your responsibilities extend beyond the coffee shop. You’ll be the first point of contact for our customers, providing friendly and professional service. Your ability to build rapport and understand customer needs will be crucial in creating a welcoming atmosphere. You’ll also contribute to our overall customer experience by handling inquiries, addressing concerns, and ensuring our guests leave satisfied.

📋 Tanggung Jawab Pekerjaan

• Prepare and serve a variety of coffee drinks using espresso machines and other brewing equipment.
• Manage the point-of-sale system to ensure smooth transactions and efficient operations.
• Engage with customers to understand their preferences and ensure their satisfaction.
• Handle customer inquiries and address any concerns professionally.
• Maintain a clean and organized workstation, adhering to health and safety standards.
• Assist in stock management and inventory control.
• Promote our products and services to enhance customer experience.
• Collaborate with the team to ensure a seamless and enjoyable experience for all guests.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience as a Barista or similar role in a coffee shop or café.
• Proven ability to prepare and serve coffee drinks with high quality and consistency.
• Strong communication skills and the ability to build rapport with customers.
• Experience with point-of-sale systems, such as Square or Toast.
• Familiarity with basic barista tools and equipment, including espresso machines, grinders, and milk frothers.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Experience in customer service and a commitment to providing excellent customer experience.
• Familiarity with Indonesian culture and customs, as well as English language skills for international customers.

🛠️ Keahlian

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