Assistant Manager - Tourism & Hospitality

Join Herbal Insani as an Assistant Manager in Tourism & Hospitality and play a pivotal role in delivering exceptional guest experiences in Bali’s vibrant hospitality scene. Based in Badung, this contract position offers a unique opportunity to contribute to our growing team and help shape the future of our business. As an Assistant Manager, you will be responsible for overseeing daily operations, ensuring guest satisfaction, and driving our commitment to sustainability and wellness.

At Herbal Insani, we are dedicated to promoting natural wellness and sustainable tourism. Our mission is to provide guests with authentic and immersive experiences that align with our core values. In this role, you will work closely with our team to maintain high standards of service, manage staff, and implement our wellness programs. This is your chance to make a meaningful impact in the tourism industry while enjoying Bali’s beautiful landscapes and rich culture.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations and ensure smooth running of the hospitality services.
• Manage and mentor a team of front desk and housekeeping staff.
• Implement and monitor wellness programs to enhance guest experiences.
• Handle guest inquiries and complaints, ensuring high levels of customer satisfaction.
• Coordinate with other departments to ensure seamless service delivery.
• Monitor and report on key performance indicators (KPIs) related to guest satisfaction and operational efficiency.
• Ensure compliance with health and safety regulations.
• Participate in training and development programs for staff.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Tourism, or a related field.
• Minimum 3 years of experience in a similar role in the tourism and hospitality industry.
• Proficient in using hotel management software such as PMS (Property Management System).
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Familiarity with wellness and sustainability practices in the hospitality industry.
• Ability to work well under pressure and meet deadlines.
• Fluent in English and Bahasa Indonesia.

🛠️ Keahlian

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